Frequently Asked Questions


Have Questions?

We’ve gathered some of the most common questions we get about our cleaning services, what to expect, how to book, and everything in between. Whether you’re new to Bright and Broomy or just need a quick clarification, you’re in the right place.

If you don’t see your question here, we’re just a message away!


General

  • Yes! Both the client and the referral receive a $50 credit to be used on their next service with us.

  • We provide services in the areas surrounding Marietta, GA. We will travel up to 20 miles from Marietta, GA (travel fees may apply).

  • Yes, we do! All of our references and recommendations are public and can be found on our Facebook and Google pages. Check out our "Testimonials" page to quickly access this information.

  • Bright and Broomy was started in 2025 but our founders have been cleaning homes for many, many years through previous businesses they owned.

  • We are open from 8 AM - 6 PM Monday through Friday. We are available on weekends by appointment.

  • Bright and Broomy offers a 24-hour satisfaction guarantee on all of our services. Should you find an area we missed after we leave we will come back to recelan that area free of charge! We also utilize service checklists that all of our cleaning techs complete for every service. The completed checklist is sent to you after every service.

  • We love pets! While we are happy to provide services to homes with pets we do ask that pets be kept away from our cleaning techs while they are on site for their safety, and ours.

  • Yes, Bright and Broomy carries multiple kinds of insurance policies to cover our services and employees.

  • Click on any "Get an Estimate" tab anywhere on our site. You will then be able to get an estimate within 60 seconds! Click "Here" to get an estimate.

  • Bright and Broomy provides flat rate services instead of charging hourly.

  • Bright and Broomy provides all cleaning supplies that are needed to provide our services. We sanitize all equipment between homes. We use a color-coded system for our cleaning cloths to prevent the spread of germs throughout your home. Cleaning cloths are also never used in multiple homes without laundering.

  • Bright and Broomy strives to be environmentally friendly in everything we do. Whenever possible we use green cleaning products when providing our services and we prefer reusable items vs single use. We also minimize paper usage in our offices by using a virtual booking platform.

  • If an item is damaged while we are providing services we will contact you immediately to inform you of the damage. Bright and Broomy will then attempt to repair or replace the item. Clients should report any damaged or broken items within 7 days of their last service.

  • Our cleaning techs are only available for hire through Bright and Broomy. They are not available for hire outside of our business.

scheduling

  • Click on the "Book" tab at the top of this site. Enter a few details about your property, pick your service and submit your booking request. We will then confirm your appointment within 24 hours by reaching out via email or phone.

  • We offer instant estimates through our website, no walk through necessary for residential services. If you would like to request a walk through we are able to do so for $15 site consult fee. All commercial services require a walk through before we submit our proposal. Commercial walk throughs are offered free of charge and can be scheduled by calling us at 770-238-8925

  • We typically can get new clients on our schedule within 1-4 business days.

  • Click the "Book" tab at the top of this site. Enter a few details about your property, pick your service and submit your booking request. We will then confirm your appointment within 24 hours by reaching out via email or phone.

  • Before we arrive we ask that you pick up any clutter that would prevent us from fully cleaning your floors, counters, sinks, and other areas. We also ask that you secure any pets that are present in your home and keep them in an area separate from the areas our techs will be servicing for the safety of your pets and our staff.

  • Yes, we do! Please be advised there is a same day booking fee that is added to your service total. The fee amount depends on the service being booked.

  • No, you do not need to be home when we are cleaning your home. We utilize key lock boxes to store keys on your property so they never leave your control. We are also familiar with how to arm and disarm various brands and types of security systems.

  • We schedule with a one hour arrival window. Our cleaning techs will send a text with an arrival time when they are on their way to your location.

  • Bright and Broomy is not available on major holidays (Christmas, New Years Day, Thanksgiving, Independence Day) but are available on minor holidays when booked in advance for an additional fee.

  • Yes, we are available on weekends by advanced appointment only. We are also available evenings by advanced appointment. Additional fees will apply.

property access

  • Whatever method is most convenient for you. Keyless entry preferred but we can work with physical keys using key lock boxes, garage door codes, or having someone let us into your space. Please note, there is a lockout fee of 50% of your service total if we can’t get into your space for your scheduled service and we either have to wait or return at a later time.

  • A key lock box is a small metal box that locks and can be opened by using a predetermined numeric code to access the keys inside. A plastic-coated metal shackle at the top of the lock box also hooks around standard door knobs or other similar objects and locks into place so that the lock box cannot be removed with out entering the access code.

  • We utilize key lock boxes to store keys in between services. Lock boxes are available for $12 or can be bought from many third party retailers. Using key lock boxes allows our clients to maintain control of their keys at all times without the need to place keys on file with us. We are also able to use keyless entry, key fob entry, and arm/disarm security systems as needed.

  • Yes! We frequently arm or disarm our clients security systems when provided with the relevant access information.

Services 

  • We offer premium (deep cleans), maintenance or recurring cleans, move in cleans, move out cleans, post-construction, and commercial cleaning.

  • Premium cleans aka deep cleans are focused on removing all ground in dirt and grime that builds up over time and is not removed during normal cleanings. All homes will need occasional deep cleans regardless of whether you use a cleaning service consistently or not. For a full list of what is included in our premium cleans click on the "Services" tab and then "Residential Cleaning"

  • Maintenance cleans aka recurring cleans are regularly scheduled cleanings. We offer twice weekly, weekly, biweekly, and every four weeks cleaning schedules. Maintenance cleans focus on maintaining the cleanliness level of your home and removing surface dirt and grime. For a full list of what is included in our maintenance cleans click on the "Services" tab and then "Residential Cleaning"

  • Move in/out cleans are scheduled whenever you move to a new apartment or home. This service is a floor to ceiling cleaning that includes spot cleaning walls, interior of cabinetry and drawers and all exposed surfaces in the home. Typically for this service there isn't any furniture or personal belongings present in the home or apartment. For a full list of what is included in our move in/out cleans click on the "Services" tab and then "Residential Cleaning"

  • Before we arrive we ask that you pick up any clutter that would prevent us from fully cleaning your floors, counters, sinks, and other areas. We also ask that you secure any pets that are present in your home and keep them in an area separate from the areas our techs will be servicing for the safety of your pets and our staff.

  • We provide commercial cleaning to small and medium sized businesses including offices, gyms, salons etc.

  • Yes, unless previously agreed upon in writing our service minimums for each service are as follows:

    • $125 for maintenance cleans

    • $250 for premium cleans

    • $350 for empty house move in/out cleans

    • $120 for priority cleans

  • We welcome all feedback regarding our services. You can submit feedback through your account with us, by email, text, phone call, or by submitting a review on our social media pages.

  • Whenever possible we have the same staff member service your home. We do have multiple staff members available at any given time to cover the occasional personal emergency and vacations.

  • Most of our clients prefer to schedule weekly or biweekly cleaning services to maintain a clean and orderly home.

  • We take safety and the prevention of cross-contamination very seriously! One of our founders is a Microbiologist and has created an entire program centered around how to prevent cross-contamination between our service locations.

    This program includes but isn't limited to:

    * All staff wear disposable gloves while providing services

    * All staff wear slip resistant shoes that are only worn inside our client's homes and are sanitized in between locations. Personal street shoes are worn when in between client locations

    * Hands are washed or hand sanitizer used before and after each service

    * Color coded microfiber cloths are used to prevent cross-contamination between different areas of your home or office

    * Microfiber cloths are washed and sanitized after every use

    * Single use consumables are discarded immediately after use and are never reused or transferred between client locations

    * All vacuum attachments, brushes etc. are sanitized between client locations

Employees

  • All potential new hires must pass an in-person interview, reference checks, and a background check. Once they are hired, new employees go through a rigorous in-person and online training program. During the training period our management team constantly monitors the new employee, provides coaching and encouragement. After the training period all employees have their work checked periodically for quality checks and go through ongoing training.

  • After every service with us we will do a walk through with you (if you are available) to confirm that you are 100% satisfied with the service. After the service we will send you a completed service checklist that outlines what was completed during your service.

  • All client personal and property information is strictly confidential and never discussed except as needed to directly provide services by our staff. Our staff never snoop in your home or discuss anything regarding your household with staff members not assigned to provide services to your home, and never with those that do not work for Bright and Broomy.

  • All of our employees go thorugh a rigorous hiring and training program with the sole goal of providing a consistent, quality service. All service details are communicated to our staff electronically that requires GPS tracking upon arrival and departure and a signature from the employee that the service was completed. Quality checks are randomly performed by our management team to check the consistancy of our services. Following the service all clients have the opportunity to rate their service and cleaning tech and provide us with your feedback.

  • Tipping is encouraged but never expected. 100% of all tips go directly to the employee(s) that provided your service

Billing

  • Payment is due in full after your service is completed. All fees are non-refundable. A hold for the service total will be placed on your card on file 24 hours before your scheduled service.

  • We accept all major credit cards, debit cards, cash and checks. Credit Cards are preferred.

  • <24 hours’ notice: 100% of service total due.

    25-48 hours’ notice: 50% of service total due.

    >48 hours’ notice: no cancellation fee.

  • All completed services are charged to the card on file the same business day as the service is completed. If an alternate payment method is provided your card will not be charged.

  • No, we do not use contracts. Instead, all clients sign a service agreement to outline expectations and responsibilities of both parties.

  • Services can be rescheduled through your account with us. Rescheduled services are subject to our cancellation policy.


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